Please study the following policies carefully as they contain the terms of sale that govern your purchases at StarTrekOnline Store. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at our store constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

If you want to cancel a transaction, please send us a letter with your PayPal email and give the reason why you want to return. Without giving a reason, your cancel maybe refused. You can send your email to us.

Star Trek Online Credit

- Make sure that the STO Credit you returned corresponds to the amount you purchased from us. The return of a part of credits is refused. From the time you get credit, return time is available for 2 days.

Star Trek Online CD Key

- Make sure that the card you returned has not been used. From the time you get the card, return time is available for 1 days.